My order arrived in a box shipped from China. Is the product counterfeit?

We do not ship any product directly from China. While we do have overseas manufacturing facilities, all products are shipped to the US where it goes through our quality control process. Our manufacturing facilities are strictly controlled under US labor regulations. Once you have received counterfeit product it is often extremely difficult to obtain a refund. Essentially, because you ordered a product and received a product, you may have a difficult time trying to dispute the charge with your credit card company. UGG cannot help you with any credit card disputes for counterfeit product. Because of this, we recommend checking the authenticity of online retailers before placing an order. You can ensure authenticity here.