All UGG items are shipped directly to the consumer from our warehouse in Canada. If you receive a product that has been shipped directly from another country – China, Vietnam etc. – unfortunately you have purchased from a counterfeit site. These sites work extremely hard to duplicate our site making it difficult for you to know you are purchasing from a counterfeiter. The order confirmation may be in very poor English, the quality of counterfeit products is significantly inferior to authentic product and they do not adhere to the same high manufacturing standards that we do, including the use of approved chemicals, etc.